Refund Policy for ZWARE FOCUS

At ZWARE FOCUS, we strive to ensure customer satisfaction with our HRMS system. We understand that there may be circumstances where a refund is necessary. This Refund Policy outlines our procedures for processing refunds.

1. Eligibility for Refunds:

• Refunds will only be considered within 7 days of the original purchase date.
• To be eligible for a refund, you must provide proof of purchase, such as a receipt or order confirmation.

2. Valid Reasons for Refunds:

• The HRMS system does not meet your expectations or does not function as described.
• Technical issues or errors prevent you from using ZWARE FOCUS effectively, and our support team is unable to resolve them within a reasonable timeframe.
• Duplicate purchases or accidental transactions.

3. Refund Process:

• To request a refund, please contact our customer support team at [email address or phone number].
• Provide details of your purchase, including the order number and the reason for the refund request.
• Our customer support team will review your request and may require additional information to process the refund.
• Once your refund request is approved, we will initiate the refund to your original method of payment within 7 days.
• Please note that it may take additional time for the refund to appear in your account, depending on your payment provider's processing time.

4. Non-Refundable Items:

• Subscription fees for ongoing service usage are non-refundable.
• Any discounts, promotions, or coupons applied to the purchase price are non-refundable.

5. Contact Us:

If you have any questions or concerns about our refund policy or the refund process, please contact us at contactus@zwaresoft.com. Our customer support team is available to assist you promptly.

Thank you for choosing ZWARE FOCUS for your HRMS needs. We value your business and are committed to providing you with exceptional service.